Privacy Policy

Last Updated: October 9, 2024

ASCRE K.K. ("we", "us", or "the Company") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our website at https://www.tradeon.co ("this site"), our applications, and any related services (collectively, "the Services").

This Privacy Policy is established in accordance with the Act on the Protection of Personal Information (APPI) of Japan and other applicable regulations.

1. Information We Collect
We collect personal data that is necessary for providing and improving our Services. This may include:
- Account Information: Name, email address, password, date of birth, postal address, phone number, gender.
- Payment Information: Billing address, credit card or payment information (processed securely by authorized payment processors), transaction history.
- Order Information: Items ordered, delivery address, special instructions, order details (e.g., order ID, delivery partner data, and consumer information).
- Usage Data: IP address, device identifiers, browser type, operating system, pages visited, time spent on the site, referrer URLs, and activity logs.
- Marketing and Preference Data: Preferences for receiving communications, engagement with marketing campaigns.
- Cookies and Similar Technologies: We use cookies, analytics tools, and similar technologies to enhance user experience. Users can manage cookie settings via their browser.

2. How We Use Your Information
We use collected personal data for the following purposes:
- Providing and Improving Services: To process transactions, deliver products, respond to inquiries, and improve the user experience.
- Order Fulfillment: To manage payments and coordinate delivery, including sharing necessary data with logistics and payment partners.
- Marketing and Notifications: To send updates, offers, newsletters, or notifications regarding our products and campaigns (with your consent where required).
- Re-marketing and Analytics: To analyze site usage, display relevant ads, and measure ad effectiveness through authorized third-party providers such as Google and Meta.
- Legal and Regulatory Compliance: To comply with Japanese laws, respond to government or regulatory requests, and fulfill other legal obligations.

3. Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Your consent (e.g., for marketing communications or cookies).
- Contractual necessity (e.g., to process your orders).
- Legal obligation (e.g., tax or accounting compliance).
- Legitimate interests (e.g., to improve our products and prevent fraud).

4. Data Minimization and Access Control
We only collect and use the minimum necessary personal data required for our operations. Access to personal data within ASCRE K.K. is strictly limited to authorized personnel and managed through technical and organizational safeguards.

5. Disclosure of Your Information
We may disclose personal data to:
- Service Providers: Trusted partners who provide services such as payment processing, logistics, IT support, analytics, and marketing. All such parties are contractually obligated to maintain confidentiality and data protection standards.
- Business Transfers: In the event of a merger, acquisition, or corporate restructuring, your personal data may be transferred as part of the transaction.
- Legal Authorities: When required by law or necessary to protect legal rights, public safety, or prevent fraud or misuse of the Services.

We will not provide or sell personal data to third parties without your prior consent, except as permitted by law.

6. Data Security
We employ reasonable physical, electronic, and procedural safeguards (including encryption, firewalls, and access controls) to protect your data. However, while we strive to maintain high security standards, no method of data transmission over the Internet is 100% secure.

7. Your Rights Under Japanese Law
In accordance with the Act on the Protection of Personal Information (APPI), you have the following rights:
- Access: Request disclosure of your personal data held by us.
- Correction or Deletion: Request correction, addition, or deletion of your personal data if inaccurate or outdated.
- Suspension of Use / Erasure: Request suspension of use or deletion of your data when unlawfully obtained or processed beyond necessity.
- Withdrawal of Consent: Withdraw your consent for optional data processing (such as marketing).

To exercise these rights, please contact us at privacy@tradeon.co with the subject line "Personal Data Request". We will respond in accordance with Japanese law.

8. Retention of Data
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable laws and regulations (e.g., for accounting or legal obligations).

9. Cross-Border Data Transfers
If we transfer personal data outside of Japan (e.g., to service providers located overseas), we will ensure appropriate safeguards and compliance with the APPI, including obtaining your consent where required and confirming the recipient's equivalent level of protection.

10. Third-Party Websites
Our Services may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites. Please review their respective privacy policies.

11. Limitation of Liability
To the fullest extent permitted by Japanese law, ASCRE K.K. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or this Policy.

12. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Updates will be posted on this page, with the revised date indicated. When material changes occur, we may notify users by email or in-app notification.

13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact:

ASCRE K.K.
Attn: Data Protection Officer
Email: privacy@tradeon.co
Address: [Insert ASCRE K.K. registered office address in Japan]